Shipping policy

Shipping Policy

Effective Date: September 10, 2026

Norelliva works to process orders promptly and provide customers with reasonable delivery expectations.

Processing Time

Orders are generally prepared for shipment within 1–3 business days after successful payment confirmation.

Orders received during weekends or holidays may begin processing on the following business day.

Delivery Time

After processing, standard delivery generally takes approximately 3–7 business days, depending on destination, carrier operations, and other logistical factors.

Unless expressly stated otherwise, delivery estimates are not guaranteed dates.

Tracking Information

When tracking is available, shipment details may be sent to the email address provided with the order.

Tracking updates may take some time to appear after a package enters the carrier's system.

Shipping Address

Please verify your shipping address carefully before completing checkout.

If an order cannot be delivered because the customer supplied an incomplete or incorrect address, additional shipping charges may apply if reshipment is requested.

Unexpected Delays

Severe weather, carrier interruptions, holidays, high-volume periods, address problems, and other circumstances outside our reasonable control may affect delivery.

If we are unable to ship an order within an applicable promised period, we will provide the notices and options required under applicable law.